Report
Provider-led Pathways: Experiences and views of early implementationNice, K., Davidson, J. and Sainsbury, R.
2009
Department for Work and Pensions Research Report, No. 595
HMSO, Norwich
ISBN: 9781847126085
Abstract
Provider-led Pathways provides information, advice and practical help to claimants of incapacity benefits to help them (back) into work. Provider-led Pathways is delivered by private companies and not-for-profit third sector organisations.This report presents findings from qualitative research carried out in 2008 to explore experiences of the early implementation of the Provider-led Pathways programme.
The study focused on the key areas of:
* Pathways clients' experiences of referral process from Jobcentre Plus to a provider organisation,
* clients' experiences of compulsory Work Focused Interviews (WFIs) and support
provided by Pathways,
* provider organisation staff experiences of the handover of clients from Jobcentre Plus,
* liaison arrangements between Jobcentre Plus and provider organisations,
* performance monitoring and contract management by Jobcentre Plus and DWP.
