Roles and expectations: a qualitative study exploring the roles and expectations within a primary health care team

Researchers: Hilary Arksey

Funder: The Health Care Practice

Duration: March 2004 to August 2004

Aims

To investigate how the roles of primary care professionals are understood and viewed by members of a primary health care team.
To identify any areas where there are inconsistencies or inaccuracies in understandings of professional roles.
Where problems were identified, to inform how work to improve understandings of professional roles might be undertaken in order to enhance team working and patient care.

Information and data was collected in a variety of ways, namely:

Self-completion audit by all staff of a typical week's activities and interactions with others prior to interview, for personal use only.
Interviews with all members of staff. The aim of the interviews was to gain in-depth understandings of how people perceive their own roles, and also other team members' roles.
Full practice meeting to focus on how best to take forward the study findings so as to enhance team working and improve patient care.

The findings of the research were presented to the Practice involved, their Primary Care Trust, and health research organisations.

2007

Roles and expectations of a primary care team, 2007
Arksey, H., Snape, C. and Watt, I., Journal of Interprofessional Care, 21, 2, 217-19.

If you require further information about the project, please contact Hilary Arksey